Refund Policy

Effective Date: April 11, 2026  |  Last Updated: April 11, 2026

1. Introduction

At Seasons Pizza, customer satisfaction is at the heart of everything we do. We take great pride in preparing fresh, high-quality food for every order. We understand, however, that there may be occasions where an order does not meet your expectations or where unforeseen circumstances require a refund or cancellation. This Refund Policy has been designed to be transparent, fair, and easy to understand so that you know exactly what to expect when a refund or exchange situation arises.

This policy applies to all orders placed through our website seasons-pizzas.rest, via telephone, or in person at our location. This policy complies with applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act and, where applicable, the California Consumer Privacy Act (CCPA/CPRA).

2. Eligibility Conditions for Refunds

We want to ensure that every refund request is handled fairly. To be eligible for a refund, one or more of the following conditions must be met:

• Incorrect Order: You received an item that is different from what you ordered, including wrong toppings, wrong size, or wrong menu item entirely.
• Missing Items: Part of your order was missing from the delivery or pickup package.
• Food Quality Issues: The food received was undercooked, overcooked, spoiled, or otherwise unfit for consumption due to a preparation error on our part.
• Allergic Ingredient Inclusion: An ingredient was included despite a documented allergy notification being submitted at the time of ordering, and the error was caused by our kitchen staff.
• Order Not Delivered: A delivery order was not received within a reasonable time frame and was confirmed as undelivered by our delivery team.
• Duplicate Charges: You were charged more than once for the same order due to a technical error on our payment system.
• Authorized Cancellations: An order was cancelled within the permitted cancellation window (see Section 8 below).

3. Timeframes for Refund Requests

Timely reporting is essential for us to verify claims and process refunds accurately. The following timeframes apply:

Refund requests submitted outside these timeframes may not be honored unless extenuating circumstances are provided and verified by our team. We encourage customers to contact us as soon as possible after identifying any issues with their order.

4. Non-Refundable Items and Services

While we strive to accommodate all reasonable refund requests, certain items and situations are non-refundable by nature:

• Delivery Fees: Delivery charges are non-refundable once the delivery process has been initiated, unless the order was not delivered at all.
• Service Charges and Tips: Any service charges or gratuities added at the time of ordering are non-refundable.
• Promotional or Discounted Items: Items purchased through limited-time promotions, special discounts, or coupon codes may be subject to modified refund terms as noted at the time of purchase.
• Fully Consumed Orders: Refunds will not be issued for orders that have been substantially consumed unless a genuine quality concern is raised and supported with reasonable evidence.
• Orders Placed with Incorrect Information: If incorrect delivery addresses, incorrect contact details, or other customer errors result in a failed delivery or incorrect order, Seasons Pizza is not obligated to issue a refund.
• Gift Cards and Store Credits: Gift card purchases and store credit balances are non-refundable and cannot be exchanged for cash.
• Special Event or Catering Orders (with confirmed deposits): Deposits paid for catering or large special event orders are non-refundable once confirmed. See Section 8 for full cancellation details.

5. How to Request a Refund (Step-by-Step)

Requesting a refund from Seasons Pizza is straightforward. Please follow these steps to ensure your request is processed efficiently:

1. Step 1 – Contact Us Promptly: Reach out to our customer service team as soon as you identify the issue. You can contact us by:
   • Email: [email protected]
   • Website: seasons-pizzas.rest
2. Step 2 – Provide Your Order Details: When contacting us, please have the following information ready:
   • Full name on the order
   • Order number or confirmation reference
   • Date and time of the order
   • Description of the issue
   • Payment method used
3. Step 3 – Submit Supporting Evidence (if applicable): Where possible, please provide photographic evidence of the issue (e.g., wrong item, missing item, food quality concern). This significantly speeds up the review process.
4. Step 4 – Review and Verification: Our team will review your request within 1–2 business days. We may contact you with follow-up questions to better understand the issue.
5. Step 5 – Resolution: Once the review is complete, we will inform you of the outcome. If your refund is approved, we will process it using the original payment method or, where agreed, issue store credit.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to receive your funds depends on your original payment method:

Please note that while we process refunds promptly on our end, your bank or financial institution may take additional time to reflect the credit in your account. Seasons Pizza is not responsible for delays caused by third-party payment processors or financial institutions.

7. Partial Refunds

In certain situations, a partial refund may be offered rather than a full refund. Partial refunds may be issued under the following conditions:

• Only a portion of your order was incorrect or missing (e.g., one pizza out of a multi-item order was wrong).
• The food quality issue affected only part of the order.
• A delivery delay occurred for part of a multi-item order but not the entire order.
• You have already partially consumed the order before identifying the issue.
• A promotional discount was applied to the original order and the refund amount reflects the actual amount paid rather than the full retail price.

The amount of a partial refund will be determined by our customer service team based on the specific circumstances of each case. We are committed to being fair and reasonable in all partial refund decisions.

8. Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

8.1 Standard Orders (Delivery and Pickup)

• Before Preparation Begins: Orders cancelled before our kitchen has started preparing your food are eligible for a full refund. Because food preparation typically begins within 5–10 minutes of order confirmation, we encourage you to contact us immediately if you need to cancel.
• After Preparation Has Begun: Once food preparation has started, we are unable to issue a full refund. A partial refund or store credit may be offered at our discretion.
• After Dispatch (Delivery Orders): Orders cannot be cancelled once they have been dispatched for delivery. No refund will be issued for cancellation at this stage.

8.2 Catering and Large Event Orders

• Cancellation 72+ hours before the event: Full refund of all amounts paid, excluding the non-refundable booking deposit.
• Cancellation 24–72 hours before the event: 50% refund of the total order amount, excluding the non-refundable booking deposit.
• Cancellation less than 24 hours before the event: No refund will be issued. The full order amount will be forfeited.

To cancel an order, please contact us immediately at [email protected] or visit our website at seasons-pizzas.rest.

9. Exchange Policy

Due to the perishable nature of food products, we are generally unable to facilitate direct exchanges. However, in cases where a food item was prepared incorrectly or does not match what was ordered, we may offer one of the following remedies at our discretion:

• Replacement Item: We will prepare and deliver (or make available for pickup) the correct item at no additional charge. This is our preferred resolution for incorrect or missing items.
• Store Credit: If a replacement is not feasible (e.g., due to distance or time), we will issue store credit equal to the value of the affected item(s), redeemable on a future order.
• Refund: Where a replacement or store credit is not an acceptable resolution, we will process a monetary refund in accordance with this policy.

Please note that replacement items are subject to availability and our current operating hours. We cannot guarantee replacements outside of business hours.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, we encourage you to follow the steps below to resolve the dispute:

Step 1 – Internal Escalation

Contact our customer service team and request that your case be escalated to a senior manager. Please reference your original refund request number or email thread. Our management team will review the case independently and respond within 3 business days.

Step 2 – Written Complaint

If the escalation does not resolve the matter to your satisfaction, you may submit a formal written complaint to:

We commit to providing a written response to all formal complaints within 7 business days.

Step 3 – External Resolution

If the matter remains unresolved after our internal processes have been exhausted, you may pursue the following external options:

• Credit Card Chargeback: If you paid by credit or debit card, you may contact your card issuer to dispute the charge. Please note that initiating a chargeback without first completing our internal dispute process may affect your ability to place future orders with Seasons Pizza.
• Better Business Bureau (BBB): You may file a complaint with the Better Business Bureau at www.bbb.org.
• Federal Trade Commission (FTC): Complaints about unfair or deceptive business practices can be reported to the FTC at www.ftc.gov or by calling 1-877-FTC-HELP.
• State Consumer Protection Agency: Depending on your state, you may also file a complaint with your state's attorney general office or consumer protection agency.

11. Policy Updates

Seasons Pizza reserves the right to update, modify, or amend this Refund Policy at any time. Any changes will be posted on our website at seasons-pizzas.rest with a revised effective date. We encourage customers to review this policy periodically. Continued use of our services following the posting of changes constitutes your acceptance of the updated policy.

12. Contact Information for Refund Requests

For all refund-related inquiries, cancellations, or disputes, please contact us using the information below. Our customer service team is ready to assist you:

This Refund Policy is effective as of April 11, 2026. All rights reserved by Seasons Pizza. This policy is governed by the laws of the United States and applicable state regulations.