Privacy Policy

Welcome to Seasons Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website seasons-pizzas.rest, place an order, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website (seasons-pizzas.rest), as well as any related services, sales, marketing, or events. By using our website or services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

1. Who We Are

Seasons Pizza is a food service business operating in the United States. We provide pizza and related food products through our website and associated ordering platforms. Our contact details are as follows:

For any privacy-related questions, concerns, or requests, you may contact us at the email address listed above. We will respond to all inquiries within a reasonable timeframe, and no later than 45 days as required under applicable law.

2. Information We Collect

We collect information about you in a variety of ways depending on how you interact with us. The categories of information we may collect include the following:

2.1 Personal Information You Provide Directly

When you create an account, place an order, subscribe to our newsletter, contact us, or otherwise voluntarily provide information, we may collect:

• Identification Data: Your first and last name, username, or similar identifiers.
• Contact Data: Your email address, mailing address, delivery address, and telephone number.
• Account Credentials: Username and password for any account you create on our platform.
• Order and Transaction Data: Details about the products you order, order history, billing address, and payment information (note: full payment card numbers are processed by our third-party payment processors and are not stored on our servers).
• Communication Data: Any messages, feedback, reviews, or other communications you send to us, including via email or contact forms.
• Marketing Preferences: Your preferences regarding receiving marketing communications from us.

2.2 Information Collected Automatically

When you visit our website, certain information is automatically collected through cookies, web beacons, log files, and similar tracking technologies. This may include:

• Usage Data: Pages you visit, links you click, time spent on pages, search queries entered on our site, and other actions taken on our website.
• Device Information: Your IP address, browser type and version, operating system and platform, device identifiers, screen resolution, and language settings.
• Log Data: Server log files that automatically record details such as access times, referring URLs, pages viewed, and errors encountered.
• Location Data: General geographic location based on your IP address. We do not collect precise GPS location data unless you explicitly grant permission.
• Cookie and Tracking Data: Information collected through cookies and similar tracking technologies (see Section 8 for more details on our cookie use).

2.3 Information From Third Parties

We may receive information about you from third-party sources, including:

• Third-Party Platforms: If you interact with our business through social media platforms (such as Facebook, Instagram, or Google) or third-party delivery platforms, we may receive certain profile information as permitted by your privacy settings on those platforms.
• Analytics Providers: Third-party analytics services that help us understand website traffic and usage patterns.
• Advertising Networks: Information about your interactions with our advertisements displayed on third-party websites.
• Payment Processors: Confirmation and transaction status information from our payment service providers.

3. How We Use Your Information

We use the information we collect for a variety of business and operational purposes. Specifically, we may use your information to:

3.1 Provide and Manage Our Services

• Process and fulfill your food orders, including delivery and pickup arrangements.
• Manage your account and provide you with customer support.
• Send you order confirmations, receipts, and updates about your orders.
• Process payments and prevent fraudulent transactions.
• Facilitate delivery logistics and communicate estimated delivery times.
• Respond to your inquiries, complaints, and requests.

3.2 Improve Our Products and Services

• Analyze usage patterns to understand how customers interact with our website and services.
• Conduct research and analysis to improve our menu, website design, and overall customer experience.
• Monitor and analyze trends to better understand our customer base.
• Test new features, promotions, and functionality.
• Diagnose technical problems and maintain the security and integrity of our platform.

3.3 Marketing and Communications

• Send you promotional emails, newsletters, special offers, and information about new menu items — but only where you have given your consent or where we have a legitimate interest to do so.
• Display targeted advertisements on our website and on third-party platforms based on your interests and browsing behavior, subject to your cookie preferences.
• Conduct surveys and collect feedback to improve our services.
• Notify you of changes to our policies, terms, or services.

3.4 Legal and Compliance Purposes

• Comply with applicable federal, state, and local laws and regulations in the United States.
• Respond to legal processes, government requests, or law enforcement inquiries as required by law.
• Enforce our Terms of Service and other agreements.
• Protect the rights, property, and safety of Seasons Pizza, our customers, and the public.
• Detect, investigate, and prevent fraud, abuse, or other unlawful activities.

4. Legal Bases for Processing (Where Applicable)

As a business operating in the United States and potentially serving customers in jurisdictions with specific data protection frameworks, we rely on the following legal grounds for processing your personal information:

• Performance of a Contract: Processing is necessary to fulfill your orders and provide you with our food services.
• Legitimate Interests: We process certain data to pursue our legitimate business interests, such as improving our services, preventing fraud, and conducting marketing — provided these interests are not overridden by your rights.
• Consent: Where required by law, we will seek your explicit consent before processing your data — for example, before sending you marketing emails or placing non-essential cookies on your device.
• Legal Obligation: We may process data where we are required to do so to comply with a legal obligation under applicable US federal or state law.

5. Sharing Your Information With Third Parties

We do not sell your personal information to third parties. We may, however, share your information with carefully selected third parties in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain confidentiality and not use it for other purposes. Such service providers include:

• Payment Processors: Companies that securely process credit/debit card and other payment transactions.
• Delivery and Logistics Providers: Third-party delivery services that help us fulfill your food orders.
• IT and Hosting Providers: Companies that provide web hosting, cloud storage, and technical infrastructure.
• Analytics Providers: Services such as Google Analytics that help us measure website traffic and user behavior.
• Email Service Providers: Platforms used to send transactional and marketing emails on our behalf.
• Customer Support Tools: Software that helps us manage customer inquiries and support tickets.
• Advertising Networks: Platforms that help us deliver targeted advertising, subject to your consent where required.

5.2 Legal Requirements and Law Enforcement

We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to:

• Comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Respond to subpoenas, court orders, or other legal demands.
• Protect the rights, property, or safety of Seasons Pizza, our customers, employees, or the public.
• Detect, prevent, or address fraud, security, or technical issues.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email and/or a prominent notice on our website if such a change occurs and will inform you of any choices you may have regarding your personal information.

5.4 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so. You may withdraw such consent at any time by contacting us at [email protected].

6. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical security measures designed to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Secure Payment Processing: Payment card data is handled by PCI-DSS compliant payment processors. We do not store full credit card numbers on our systems.
• Access Controls: Access to personal information is restricted to authorized employees and service providers who need it to perform their job functions.
• Password Protection: User accounts are protected by passwords. We strongly encourage users to choose strong, unique passwords and not share them with others.
• Regular Security Assessments: We periodically review our information collection, storage, and processing practices and security measures to guard against unauthorized access.
• Data Minimization: We collect only the data necessary for the stated purposes and retain it only as long as necessary.

7. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding the personal information we hold about you. We are committed to respecting and honoring these rights.

7.1 Rights Under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale/Sharing: You have the right to direct us not to sell or share your personal information. As stated in this policy, we do not sell your personal information.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of your sensitive personal information to those uses necessary to provide the services you requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different quality of service because you exercised your privacy rights.

7.2 General Privacy Rights (All US Residents)

Regardless of your state of residence, we provide all users with the following rights:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we update or correct inaccurate or incomplete information about you.
• Right to Deletion: You may request that we delete your personal information from our systems, subject to certain legal exceptions.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you may withdraw that consent at any time.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications at any time.

7.3 How to Exercise Your Rights

To exercise any of the rights listed above, please submit a request to us using one of the following methods:

• Email: [email protected]

We may need to verify your identity before processing your request to ensure that we do not disclose or delete personal information for the wrong person. We will respond to verified requests within 45 days, or as otherwise required by applicable law. If additional time is needed, we will notify you of the extension and the reason for the delay.

You may designate an authorized agent to make a request on your behalf. The authorized agent must provide written permission signed by you, and we may still require you to verify your own identity directly with us.

8. Cookie Policy and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content and advertisements. This section provides a brief overview of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. They allow websites to recognize your device and remember information about your visit, such as your preferences, login status, and items in your shopping cart.

8.2 Types of Cookies We Use

8.3 Managing Your Cookie Preferences

You can control and manage cookies in several ways:

• Browser Settings: Most web browsers allow you to refuse or delete cookies through their settings. Please refer to your browser's help documentation for instructions.
• Cookie Consent Banner: When you first visit our website, you will be presented with a cookie consent banner allowing you to accept or decline non-essential cookies.
• Opt-Out Tools: You may opt out of Google Analytics data collection by using the Google Analytics Opt-out Browser Add-on. For advertising cookies, you may visit the Network Advertising Initiative opt-out page.

Please note that disabling certain cookies may affect the functionality of our website and your ability to use some of our services.

9. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The following table summarizes our general data retention periods:

When your personal information is no longer required for the above purposes, we will securely delete or anonymize it. If deletion is not immediately possible (for example, because your data is stored in backup archives), we will securely isolate your data from further processing until deletion is possible.

10. Children's Privacy

Our website and services are not directed to, and we do not knowingly market to or collect personal information from, individuals under the age of 18. If you are under 18, please do not use our website or provide any information to us.

If we become aware that we have inadvertently collected personal information from a person under the age of 18 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you believe we might have collected information from a minor, please contact us immediately at [email protected].

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent. As our minimum age requirement is 18, we apply an even higher standard of protection.

11. International Data Transfers

Seasons Pizza is based in the United States. If you are accessing our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. The data protection laws in the United States may differ from those in your country of residence.

When we transfer personal data internationally, we take steps to ensure that appropriate safeguards are in place to protect your information, including:

• Entering into data processing agreements with our third-party service providers that include appropriate data protection clauses.
• Ensuring that our service providers who may process data outside the United States maintain adequate levels of data protection.
• Complying with applicable legal frameworks governing international data transfers.

By using our website and services and providing us with your personal information, you consent to the transfer of your information to the United States and its processing there, subject to the protections described in this Privacy Policy.

12. Third-Party Links and Websites

Our website may contain links to third-party websites, applications, or services that are not operated by us. These may include social media platforms, payment gateways, or food delivery aggregator platforms. If you click on a third-party link, you will be directed to that third party's website. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. The inclusion of a link to a third-party website does not constitute an endorsement by Seasons Pizza of that website or its practices.

13. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) signal or setting that you can activate to signal your preference not to be tracked across websites. Our website does not currently respond to DNT signals in a standardized way, as there is no universally accepted standard for how DNT signals should be interpreted or what actions should be taken in response.

However, you can manage your tracking preferences through our cookie consent tool and through your browser settings as described in Section 8 of this Privacy Policy. California residents may also exercise their rights under the CCPA/CPRA as described in Section 7.

14. Applicable Laws and Regulatory Compliance

Seasons Pizza operates in the United States and is subject to applicable US federal and state privacy laws. Our privacy practices are designed to comply with:

• California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA): Providing California residents with specific rights regarding their personal information.
• Federal Trade Commission (FTC) Act: Prohibiting unfair or deceptive practices in commerce, including the collection and use of consumer data.
• Children's Online Privacy Protection Act (COPPA): Protecting the privacy of children under 13 online.
• CAN-SPAM Act: Governing commercial email communications, including requirements for opt-out mechanisms.
• Telephone Consumer Protection Act (TCPA): Regulating telemarketing calls, auto-dialed calls, prerecorded calls, text messages, and unsolicited faxes.
• State-Specific Privacy Laws: We monitor and strive to comply with privacy laws in states where we operate or where our customers reside, including but not limited to Virginia, Colorado, Connecticut, Texas, and other states that have enacted consumer data privacy legislation.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on our website at seasons-pizzas.rest with a new "Last Updated" date at the top.
• Notify you by email (sent to the address associated with your account) if the changes are significant.
• Display a prominent notice on our website for a reasonable period after the change takes effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any modifications to this Privacy Policy will constitute your acknowledgment of the changes and your consent to abide by the updated policy.

16. How to File a Complaint

If you have concerns about how we handle your personal information and you are not satisfied with our response, you have the right to lodge a complaint with the appropriate authority.

16.1 Contact Us First

We encourage you to contact us first so that we have the opportunity to address your concerns directly. Please reach out to our privacy team at:

• Email: [email protected]
• Website: seasons-pizzas.rest

We will acknowledge your complaint within 10 business days and aim to resolve it within 45 days.

16.2 Filing a Complaint with Regulatory Authorities

If you are a California resident and believe your CCPA/CPRA rights have been violated, you may file a complaint with:

• California Privacy Protection Agency (CPPA)
  Website: https://cppa.ca.gov/
• California Attorney General's Office
  Website: https://oag.ca.gov/privacy

If you believe our practices violate the FTC Act or other federal consumer protection laws, you may file a complaint with:

• Federal Trade Commission (FTC)
  Website: https://reportfraud.ftc.gov/
  Phone: 1-877-FTC-HELP (1-877-382-4357)

Residents of other states may contact their respective state attorney general's office or state data protection authority, as applicable.

17. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please do not hesitate to contact our privacy team. We are committed to working with you to resolve any issues promptly and transparently.